At LevraIPTV Canada, we strive to deliver premium IPTV services and maintain the highest standards of customer satisfaction. We recognize that certain circumstances may warrant a refund request. This policy outlines our refund terms, eligibility criteria, and the process for submitting refund requests.
Refund Eligibility Criteria
We will consider refund requests under the following specific conditions:
1. Technical Service Failures
If you experience major technical difficulties that completely prevent service activation or normal operation of your LevraIPTV subscription, and our technical support team cannot resolve these issues within a 72-hour timeframe, you may qualify for a full refund.
2. Misrepresented Service Features
Should the delivered service fail to include advertised features or functionality as described during your purchase, and we cannot provide the promised service components, you are entitled to request a refund.
3. Extended Service Interruptions
In cases where LevraIPTV experiences continuous service disruptions lasting more than 48 consecutive hours due to issues within our control, affected customers may be eligible for refund consideration.
4. Billing Errors
If multiple charges appear on your account for a single purchase due to payment processing errors, we will immediately refund any duplicate transactions.
5. Unintentional Purchases
For purchases made in error where the service remains unused, refund requests must be submitted within 24 hours of the transaction date.
How to Request a Refund
Follow these steps to initiate your refund request:
Step 1: Submit Your Request
Contact our support team at levraiptv@gmail.com or via WhatsApp at https://wa.me/447518751266. Include your account information, transaction reference, and a comprehensive description of the issue requiring a refund.
Step 2: Documentation Review
Our team will examine your case and may request additional details or ask you to attempt specific troubleshooting procedures to address the problem.
Step 3: Final Determination
After completing our review process, we will inform you of our refund decision. Approved refunds will be processed within 5-7 business days from the approval date.
Situations Not Eligible for Refunds
Refunds cannot be provided under these circumstances:
- Personal Preference Changes: Refunds are not available simply because you’ve changed your mind about the service or no longer want to continue your subscription.
- Terms of Service Violations: Users who breach LevraIPTV Canada’s terms of service forfeit their right to receive refunds.
- External Technical Issues: We cannot provide refunds for problems caused by incompatible devices, poor internet connectivity, or other technical issues beyond LevraIPTV’s operational control.
Refund Processing
All approved refunds will be credited back to your original payment method. Please allow up to 10 business days for the refund amount to appear in your account, as processing times vary depending on your financial institution or payment service provider.
Customer Support
For questions regarding this refund policy or to request assistance with a refund claim, please contact us:
- Email: levraiptv@gmail.com
- WhatsApp: https://wa.me/447518751266
- Website: https://levraiptv.ca/
Our customer service team is committed to addressing your concerns and ensuring a positive experience with LevraIPTV Canada.
Thank you for choosing LevraIPTV Canada. Customer satisfaction remains our primary commitment.