Refund Policy

At LevraIPTV Canada, we strive to deliver outstanding IPTV services and maintain complete customer satisfaction. We recognize that certain circumstances may warrant a refund request. This policy outlines our refund terms and procedures to ensure transparency and fairness for all our valued customers.

Refund Qualification Criteria

We will evaluate refund requests under these specific conditions:

1. Technical Service Failures

If you experience major technical difficulties that completely prevent service activation or normal operation, and our technical support team cannot resolve these issues within 48 hours of your initial report, you may qualify for a refund consideration.

2. Service Misrepresentation

When the delivered service substantially differs from the advertised features or specifications at purchase time, and we cannot rectify these discrepancies, refund eligibility may apply.

3. Extended Service Disruptions

Should LevraIPTV Canada experience continuous service interruptions exceeding 72 consecutive hours without adequate resolution, affected customers may be entitled to refund consideration.

4. Billing Errors

Any incorrect multiple charges or billing mistakes for identical services will be immediately corrected through prompt refund processing.

5. Unintended Transactions

Purchases made by mistake that remain unused may be refunded if reported within 12 hours of the original transaction.

Refund Application Procedure

To initiate a refund request, please complete the following process:

Step 1: Initial Contact

Contact our support team via email at levraiptv@gmail.com or WhatsApp at https://wa.me/447518751266. Include your account information, transaction reference, and comprehensive details about your refund reason.

Step 2: Review Process

Our customer service team will examine your request thoroughly and may require additional documentation or attempt troubleshooting solutions to address your concerns.

Step 3: Final Determination

Following our complete review, you will receive notification regarding your refund status. Approved refunds will be processed within 3-5 business days of approval.

Circumstances Excluding Refunds

The following situations do not qualify for refund consideration:

Personal Preference Changes: Refunds are not available for customers who simply change their mind about wanting the service
Terms of Service Violations: Customers found breaching LevraIPTV Canada’s service agreement forfeit refund eligibility
External Technical Issues: Problems arising from customer equipment, internet connectivity, or third-party hardware are not grounds for refunds
Partial Service Usage: Refunds are not provided after significant service utilization has occurred

Refund Processing Method

All approved refunds will be credited back to your original payment method. Processing times may vary from 5-14 business days depending on your financial institution’s policies and procedures.

Customer Support Contact

For refund policy questions or assistance with refund requests, please reach out to our dedicated support team:

Email: levraiptv@gmail.com
WhatsApp: https://wa.me/447518751266
Website: https://levraiptv.ca/

We appreciate your choice in LevraIPTV Canada and remain committed to ensuring your complete satisfaction with our services.